Shipping policy

Shipping Policy

Order processing

Orders are normally processed within 5 business days after payment is confirmed. Business days exclude weekends and public holidays.

Any different processing time for a preorder or specific item will be shown before purchase.

Estimated delivery

Standard delivery is estimated at 5–7 business days after shipment.

Delivery estimates are not guaranteed arrival dates. Carrier disruptions, severe weather, customs clearance, and peak holiday demand may affect delivery.

Shipping destinations and charges

We ship only in the United States. Available shipping methods and charges are displayed at checkout before payment.

Order tracking

For tracked shipments, we will email your tracking details when your order ships. Tracking may take time to update after the carrier receives the shipment.

Shipping delays

If we cannot ship within the timeframe stated when you ordered, we will contact you with an updated estimate and explain your options, including cancellation and a refund where applicable. We will obtain agreement to a delay when required by law.

Shipping addresses

Please check your address before submitting your order. Contact purrandpaint@outlook.com promptly if a correction is needed.

We may be unable to change an address once fulfillment has begun. If an order is returned because of an incorrect or incomplete address, we will contact you about available refund or reshipping options and any applicable costs.

Lost, damaged, or missing deliveries

If your order arrives damaged, appears lost, or is marked delivered but cannot be located, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution.

Please retain damaged packaging and provide photographs when possible..

Optional shipping protection

If offered, shipping protection is subject to the coverage and claim terms presented at checkout. Purchasing protection is optional and does not reduce your statutory rights or our obligations regarding delivery.

For shipping assistance, email purrandpaint@outlook.com.