Refund policy

 

Return and Refund Policy

At Purr & Paint, we want you to be happy with your purchase. If your order is not right for you, you may request a return within 30 days of delivery.

Return eligibility

Items must be unused, unwashed, uncolored, and returned with all included accessories. Markers must be unused. Please include the original packaging where possible and provide your order number or other proof of purchase.

These conditions apply to change-of-mind returns. They do not limit your rights if an item is faulty, damaged, or incorrectly supplied.

How to request a return

Email purrandpaint@outlook.com with your order number and the item you wish to return. We will provide return instructions.

Return address: [Insert complete return address]

Please contact us before sending your return so we can identify your order and provide the correct instructions.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. If we sent an incorrect item or your item arrived damaged or defective, we will cover any required return shipping.

We recommend using a tracked service and keeping your shipping receipt.

Damaged, defective, or incorrect items

Contact us as soon as you discover a problem. Include your order number, a description of the issue, and photographs if available. We will work with you to arrange an appropriate replacement, refund, or other remedy.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to display the credit.

Original shipping charges are not refundable for change-of-mind returns, except where required by law. We do not charge a restocking fee.

If you have not received an approved refund after the stated processing period, contact purrandpaint@outlook.com.

Exchanges and cancellations

For an exchange, contact us to arrange a return and a replacement order.

If you need to cancel or change an order, contact us promptly. Once an order has entered fulfillment, we may be unable to stop it, and our return process will apply.

Your consumer rights

This policy does not exclude or limit any mandatory cancellation, return, refund, or warranty rights available under applicable law.